Fibre service outage in S'pore hits broadband services, affects 5,000 end-user connections

A fibre service outage has hit broadband service customers in Singapore.

Customers of several internet services providers, including Singtel, StarHub and M1, reported issues on the morning of Apr. 18, 2026.

Telco infrastructure provider NetLink Trust said in an Apr. 18 statement that around 5,000 end-user connections may be affected.

The outage affected broadband services in parts of Ang Mo Kio, Bishan, Sengkang and Punggol.

Singtel

As of 3pm on Apr. 18, checks by Mothership on Downdetector, an online site tracking service outages, showed that there were 244 reports about Singtel at 10:55am on Saturday morning.

Among the most reported problems, 72 per cent were related to broadband internet.

Singtel later said in an Apr. 18 Facebook statement that the issue "may be related to some on site construction activities that's affecting all operators".

"Our engineers are investigating," Singtel added.

"We apologise for the inconvenience caused. We will provide more updates soon."

StarHub

Downdetector showed that there were 166 reports about StarHub at 10:39am, with 94 per cent related to broadband internet.

M1

On the same day, M1, responding to a customer's feedback on "no broadband", suggested restarting the fibre modem and router by powering them off for around five minutes and checking that all cables are securely connected.

"If the issue remains, please drop us a PM via the MyM1+app chat platform with your service address and contact number," M1 said.

Downdetector showed that there were 86 reports about M1 at 10:50am on Apr. 18, with 80 per cent of most reported problems related to broadband internet.

3rd-party contractor

NetLink Trust later posted an update at 3pm on Apr. 18 that "the fibre service disruption was caused by a third-party contractor carrying out construction activity".

"The errant third-party contractor was not engaged by NetLink Trust," the statement said.

"We take a serious view of such disruption in services caused by errant contractors and will not hesitate to take necessary actions against the errant party."

The statement added: "Our recovery team is in the process of restoring the fibre services."

"If your service is affected by the incident, we apologise for the inconvenience caused and appreciate your patience while we work with your Internet Service Provider to restore your service as soon as possible."

Top photo via Unsplash