Agoda layoffs: NTUC deeply concerned workers allegedly denied their rights, MOM to investigate

The National Trades Union Congress (NTUC) and Singapore Industrial and Services Employees' Union (SISEU) has called Agoda Company Pte Ltd's retrenchment of its 50 staff in Singapore, and its alleged practices of threatening workers with consequences should they inform trade unions or the government, "irresponsible" and "regrettable".

In a joint statement on Sep. 17, NTUC Secretary-General Ng Chee Meng and SISEU Executive Secretary Desmond Tan said that they oppose the online travel agency's alleged practices and will assist affected workers.

The Singapore Ministry of Manpower (MOM) and the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) are also investigating the case.

"Agoda to clarify its position and do what is right for workers"

In their statement, Ng and Tan said that they are "appalled" that Agoda has allegedly warned its retrenched workers against reporting their retrenchments to the authorities.

The workers' severance agreements also allegedly require them not to bring any mediation requests, claims or proceedings relating to their employment or termination against Agoda, or risk not being paid their severance payments.

"This practice, if true, is irresponsible and regrettable.

It goes against a fundamental right of every worker – the right to seek redress when they face workplace issues.

It also runs counter to the principles of fair and progressive employment practices that we expect of all responsible employers in Singapore."

They also express "deep concern" about Agoda's alleged practice which denies its retrenched workers "access to grievance handling and dispute resolution support, especially at a time when they most need it".

They emphasised that workers must "never be made to feel threatened or silenced when exercising their rights".

In addition, Agoda has been urged to clarify its position, and to "do what is right for its workers immediately".

Companies are also reminded to treat workers with respect and dignity; and abide by employment laws and guidelines.

These include conducting retrenchment exercises "fairly and responsibly".

NTUC and SISEU to assist affected Agoda workers who are union members

Ng and Tan also said that while Agoda is not unionised, its workers who are members of NTUC's affiliated union, SISEU, will be assisted.

"NTUC and SISEU stand ready to offer assistance and resources to help our members and workers transition to new job opportunities and provide financial support, if needed.

This includes connecting them to the Labour Movement’s network, such as NTUC's e2i (Employment and Employability Institute)."

Affected members and workers are encouraged to contact SISEU for assistance via email at [email protected] or by phone at 6220 3345 (during working hours).

MOM and TAFEP to launch investigation

In a separate joint statement, MOM has confirmed that the ministry, along with TAFEP, are looking into the matter.

"It is inappropriate for employers to include provisions that discourage or inhibit employees from approaching the authorities for all situations and this runs counter to the spirit of fair and responsible employment practices."

MOM added that it takes a serious view of such conduct and will not hesitate to take action in such cases.

Top images via Agoda's website, NTUC Membership & SISEU/Facebook