Ceiling at KFC in City Square Mall collapses, brown water seen flooding area

UPDATE on Sep. 4 at 4pm: City Square Mall's spokesperson provided further updates to their statement, which were added to the article.

UPDATE on Sep. 4 at 10:40am: This article was updated with a statement from City Square Mall's spokesperson.

A ceiling collapsed at the KFC outlet in City Square Mall on Sep. 3.

Mothership understands that the incident occurred at around 8pm at the Basement 1 floor of the mall at 180 Kitchener Road.

Movement of visitors within the mall was also affected as the area surrounding the fast food outlet was cordoned off.

Water gushing out inside

When Mothership was at the location at around 9pm, the store’s sign was hanging loose from the ceiling.

There were also fallen panels on the floor outside the fast food restaurant.

Water was also gushing out from the ceiling inside the store, and seeping across the floor outside the outlet.

Area cordoned off, visitors affected

The walkway between the KFC outlet and stores opposite was cordoned off, restricting movement of those in the basement level.

A group of bystanders were seen crowding around as a security officer guarded the area.

A sign was put up to inform commuters to access Farrer Park MRT station via the first floor instead.

People were also redirected away from the area.

Cleaners were later spotted at around 9:34pm outside the outlet.

Brown water seeping across floor on the same level

A TikTok video shared on Sep. 3 showed brown-coloured water seeping across the floors.

Some mall-goers were seen attempting to escape the area, and KFC staff were standing outside the store,

The video claimed that a pipe had burst.

@ali.parvin Pipe bust in City Square Mall #singapore #sgtiktok #fy #citysquaremallincident ♬ original sound - Korrefit

City Square Mall has just recently completed renovations, according to its press release on May 26, 2025.

Sprinkler pipe dislodged: Mall spokesperson

Responding to queries from Mothership, a City Square Mall spokesperson said that they were alerted to an incident which involved a burst sprinkler pipe at around 7:40pm on Sep. 3.

The brown water was the result of sediments discharged from the pipe.

After being alerted, the mall's operations and security teams redirected traffic while the cleaning team was activated to begin clearing the affected area.

"Our operations team deployed to the area identified the source to be a dislodged sprinkler pipe and the related pump was promptly deactivated," the spokesperson said.

The mall's operations team is working with relevant parties to investigate the cause and carry out rectification works.

"Efforts are also underway to reinstate the affected units as quickly as possible to minimise disruption to our tenants' businesses," the spokesperson added.

As of Sep. 4 morning, most of B1 and all of B2 shops are open for business as usual.

Top photos by Mothership & @Korrefit/TikTok