Netizen complains about Changi Airport's carpet, says it 'makes life difficult', gets backlash from S'poreans

An X user recently complained about the carpeted flooring at Changi Airport on Oct. 9, drawing a wave of reactions from Singaporeans.

The user, Florence Vuong from the United Arab Emirates, questioned who had decided to install carpeting at the airport.

now which stupid fuck decided to put down CARPET at the Singapore airport

— Flo 👹 (@neflorious) October 9, 2026

In another post that day, she called Changi “the most incompetent airport I’ve ever witnessed” and claimed it "make[s] life difficult for you every step of the way”.

Officially crowning Singapore the most incompetent airport I’ve ever witnessed.

Make sure you leave early when flying out cuz they’ll make life difficult for you every step of the way :)

— Flo 👹 (@neflorious) October 9, 2026

Netizens respond

Several users came to the airport's defence, suggesting that it reduced noise from footsteps and luggage wheels.

One said they had initially disliked it too, but later realised it made the airport “much quieter”.

Another said the carpet made it more comfortable to nap near a boarding gate while waiting for a 1am flight.

Other users took offence and described the carpet as a “signature” of Changi Airport.

Complaints about gate security

In a longer follow-up post, Vuong elaborated on her initial complaint about her experience at the airport, stating that it concerned security screening at the boarding gates.

She claimed that three or four flights were boarding around the same time in the same gate area, with "hundreds" of passengers and only two security lanes open.

She also said a flight had been moved there from elsewhere in the airport.

According to her, staff redirected some passengers towards a third security lane, then stopped the process midway and sent them back to the end of the existing queue.

As flights reached their final calls, she said staff allegedly shouted for passengers whose flights were departing to move to the front.

She said this led to passengers squeezing past others who were already at the checkpoint with their baggage open.

Alright since this is getting a lot more attention than I care for, I'll bite. Here are the reasons I had a fucked up experience at the Changi airport:

Main thing was that they put the security at the gate, but also scheduled multiple planes that leave at the same time at the same gates + moved a flight from across the airport.

There were 3/4 flights boarding at the same time, hundreds of people and only 2 security lanes open.

Then they start shuffling around people to a third lane just to cut it off in the middle and send the people who were moving back to the end of the line (where new people had accumulated).

As the flights turn to last call one after the other, the staff starts panicking and shout to please step to the front if your plane is leaving, so now a bunch of people are trying to squeeze in front of others who are already at the security checkpoint with their baggage open.

It was a shitshow.

Added to this:

- carpet for “noise reduction”: when it’s 2026 and many other materials are both quiet and sleek. Trolleys? if i need to add an additional step to roll my luggage which has wheels, it's BAD UX.

- no convenience store for snacks, only 2 distributors (orange juice was elite tho, will give them that)

- since security is at the gate, they make you throw out the liquids you bought in the airport after checking in

- gate shuffle train was announced and then didn’t let people in

Lastly, since everyone has created a cinematic universe around my life, I'll grant you a little insight:

- i've traveled to at least 20 countries in the past 2 years, seen my fair share of airports

- i got to the airport over 2.5 hours ahead of time

- my luggage rolls well, and i already own a rimowa but thank you for the ads

- my airport is DXB, so not shit. my other airport is CDG, which is shit. But the pride and joy of my people don't reside in airport logistics

- didn't get stopped for being suspected as a sex worker, although i'll take the compliment of people saying it's cuz i'm a hot girl

Lastly i'd like to say to people who think i'm a cunt: i am so much worse than you think :) if you were on fire and i had a water bottle i'd water the concrete with it 😘

xoxo

— Flo 👹 (@neflorious) October 12, 2026

Stands by carpet complaint

Vuong also maintained her criticism of the carpeting, arguing that other materials could reduce noise.

She said using a trolley added an unnecessary "additional step" when her luggage already had wheels.

The follow-up post also included further complaints about Changi Airport.

Vuong said there was no convenience store for snacks and that security screening at the gate meant she had to discard liquids bought inside the airport after checking in.

She added that her feedback comes from having travelled to "at least 20 countries in the past two years".

In a separate post, Vuong shared a meme with the caption: “I fear I’ve offended the Singaporeans”.

I fear I’ve offended the Singaporeans 🫢🤷🏻‍♀️ https://t.co/eYRxgB864L

— Flo 👹 (@neflorious) October 13, 2026

Mothership has reached out to Changi Airport Group for comment.