S'pore motorist claims 'officer' at JB checkpoint took S$32.53 but didn't top up Touch 'n Go card

A motorist from Singapore was allegedly scammed of RM100 (S$32.53) at the Malaysia checkpoint on Feb. 23 after a "officer" apparently stepped forward to help top up a Touch 'n Go card, but the transaction did not take place.

The incident purportedly occurred at around 12pm at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI) in Johor Bahru (JB), according to the motorist's letter addressing the Malaysia authorities and shared on the Johor Bahru South District Police Facebook page on Feb. 26.

The motorist also later commended two Malaysia police officers for their assistance and professionalism in lodging a report following the incident at the Causeway.

Allegedly took RM100 cash

In the letter, the motorist said their Touch 'n Go card had insufficient balance while at the Malaysia checkpoint.

After alighting from his vehicle, he was approached by a male "officer" in a green uniform.

Upon hearing about the issue, the "officer" allegedly instructed him to park at the nearest immigration counter for passport clearance.

The "officer" then took the motorist's Touch 'n Go card along with RM100 (S$32) in cash, assuring them that he would help to top up the card.

The motorist later received his card back and the "officer" claimed that the card's balance will only be updated and reflected the following day.

The "officer" then allegedly used his own Touch 'n Go card to clear the motorist's vehicle through the checkpoint.

When the motorist considered verifying the matter at the counter at the time, the "officer" encouraged them to move along.

Card not topped up, police report made

"Subsequently, I checked my card balance and discovered that the top-up had not been processed," the motorist wrote.

Following the incident, they then lodged a police report at the CIQ Police Station at BSI.

In the letter, the motorist said two police officers from the Royal Malaysia Police attended to them.

They were described as "polite, attentive and professional throughout the process".

The officers also purportedly "handled the matter promptly" and took the motorist's report seriously, providing "reassurance" at a time that the motorist described as a "stressful situation".

The motorist concluded the post by expressing their sincere appreciation for the policemen's "dedication and professionalism".

Top photos via Agensi Kawalan dan Perlindungan Sempadan BSI/Facebook & Touch 'n Go website