S'pore man, 70, claims S$1,000 'disappeared' after transferring it from bank account to e-wallet

*Update: The article has been updated with additional information*

A 70-year-old man claimed S$1,000 went missing after he transferred it from his DBS bank account to his Revolut Technologies e-wallet.

Speaking to Shin Min Daily News, the man said he had travelled to Italy earlier in 2025 to take care of his grandson, and signed up for Revolut to make overseas spending more convenient.

However, his first transaction that involved the S$1,000 transfer apparently left him poorer.

He told Shin Min that his DBS PayNow marked the transaction as completed, but the sum never reached his e-wallet.

Despite providing the customer service team a screenshot, which he shared with Shin Min, Revolut said it was unable to locate the inbound transfer in its system because the funds had not yet been received.

It said it can only assist with transfers that have reached its system.

Revolut informed Shin Min that there could be several reasons why the money had not been received.

It also urged the man to provide his reference number to aid in further investigations.

Mothership understands that the man had transferred the money to Revolut without including their unique virtual account number.

This step is essential to ensuring a smooth crediting of funds without delay. This meant the funds were not automatically credited. Mothership understands that the uncredited funds have been located, and Revolut has expedited the process to return them to the user.

Image from Revolut and Shin Min