Celebrity
Actor Wu Chun criticises Cathay Pacific after luggage missing for 3 days, weeks after appearing in airline ad
Wu confirmed that his luggage has since been recovered.
June 28, 2026, 01:12 PM
Photos from Wu Chun/Weibo.
Brunei-born singer and actor Wu Chun took to social media to vent his frustration against Hong Kong flag carrier Cathay Pacific after his luggage went missing for three days during a trip to Paris.
The airline has since apologised, and Wu has also confirmed that his luggage has been recovered.
What happened
According to a report by South China Morning Post (SCMP), Wu posted a video describing the incident on Weibo on Jun. 25.
Wu said he was travelling from Melbourne to Hong Kong, but his flight was delayed on the tarmac for almost three hours before take-off, causing him to miss his connecting flight to Paris.
Cathay Pacific subsequently arranged another flight for him to Manchester, from which he would continue on to Paris.
However, Wu said he would only board the plane once it was confirmed that his luggage had been loaded on that flight.
He added that upon arriving in Manchester, a Cathay Pacific staff member assured him that recovering his luggage would be her priority.
The airline had also arranged for him to travel from Manchester to Paris on an Air France flight.
Unfortunately, his luggage was nowhere to be found when he landed.
"I waited in Paris for three days without any updates, so I decided to post this video. I'm sorry," Wu said.
He added that he had made "countless calls", but received responses that were "careless" and "not proactive".
"I was truly disappointed. Even more disappointing was that after waiting for three days, it still had not been found."
Cathay Pacific's response
Speaking to SCMP, Cathay Pacfic said Wu was transferred to another carrier in Europe after missing his connecting flight, adding that his baggage was also handed over for transfer in accordance with standard procedures.
However, due to issues during the local baggage transit process, his luggage was not loaded onto the connecting flight in time.
It added that the luggage was eventually located and returned to Wu following close coordination with the relevant airline and airports.
In a follow-up post on Weibo on Jun. 26, Wu said he had recovered his luggage before leaving France.
"The Cathay staff went through untold hardships to get my luggage back," Wu said. "The next three days, I have to fly to Hangzhou and Singapore for work, I will be greatly relieved."
The incident had also attracted widespread attention online as Wu had appeared in a Cathay Pacific promotional video posted on his Instagram in May 2026, slightly less than two months before the baggage mishap.
According to media reports, he is also a brand ambassador for the company.
