Teochew porridge business apologises after staff couldn't issue S$180 itemised receipt for 10 pax supper at Katong outlet

A Teochew porridge business in Singapore has apologised after its staff at its Katong outlet could not provide a customer with an itemised receipt for a S$180 supper.

In a Facebook post on Nov. 9, Heng Long Teochew Porridge Group said it apologises for the "recent service lapse and dispute over an itemised bill” at its Katong 240 outlet.

Supper

A customer, Martin Ng, posted on Instagram about the dispute on Oct. 28, when he visited the eatery with nine other people for supper.

Ng ordered nine dishes and 12 bowls of porridge, Shin Min Daily News reported.

"When we ordered, we only knew that one fish cost S$20 and the other was S$23," Ng said.

He was apparently told the meal cost more than S$180, but the eatery charged him S$180 when he went to pay.

Ng then asked for an itemised receipt with a cost breakdown as he “just want to understand” how the sum was calculated.

The staff apparently refused, explaining they were unable to provide an itemised receipt.

They then printed a receipt for S$180.

Point of sale

In its apology, the business said “no overcharging took place”.

“We take full responsibility for our inability to promptly provide a detailed breakdown,” the business said.

It also added that it is “actively upgrading” its system and “strengthening training for new staff”.

They attached an image of the updated S$180 receipt, which listed a breakdown of each item and its cost.

“We sincerely apologise to the customer involved and to all of our customers. Thank you for your continued support of Heng Long Teochew Porridge,” the business concluded.