Woman, 30, finds someone taking photos inside Guillemard Road spa, calls police, turns out it's personnel doing marketing

A 30-year-old woman was reportedly shocked when she noticed a woman filming in the pool area at a Guillemard Road spa.

The incident occurred on Jun. 3 at about 10pm at G.Spa, a 24-hour spa centre near Geylang, Shin Min Daily News reported.

Filming

The woman, Hu (transliterated), said she had gone to the spa with the intention of hanging out there overnight.

While soaking in the hot spring pool, Hu noticed a woman using her phone to film the pool area.

The woman was apparently wearing clothes and did not appear to be a customer who wanted to use the pool.

According to Hu, there were apparently three customers in the pool area at the time, and they were only wearing the disposable paper underwear provided by the centre.

Hu said the flimsy nature of the apparel meant they could have accidentally exposed themselves.

Marketing

When Hu approached the woman out of privacy concerns, she initially denied filming the users.

She then reportedly changed her account, saying that the photos did not capture Hu and she would delete them.

As Hu still felt uneasy, she reported the situation to the on-site manager.

The manager explained that the woman who was filming was apparently marketing personnel invited to carry out promotional work.

The manager also assured her that the photos and videos did not include Hu and were deleted.

Feeling unsure about the deletion of the photos and videos, Hu lodged a police report.

Spa’s response

In response to Shin Min Daily News' queries. G.Spa said it was aware of the incident.

Upon receiving the feedback, the spa centre conducted an investigation.

A spokesperson said the company occasionally collaborates with content creators and social media partners for marketing purposes.

Participants in filming activities need to comply with the venue's privacy regulations and filming restrictions, which include not filming other customers without consent and following staff instructions.

Signs reminding all visitors and customers that photography and videography are prohibited in designated areas are also apparently posted in the spa centre.

The spokesperson also confirmed that the police later arrived at the scene to investigate the incident.

The centre fully cooperated with the police investigations and provided the required assistance.

Following the incident, the company has further reviewed and strengthened relevant measures, including establishing clearer filming guidelines, implementing a more formal briefing process before filming, defining filming areas more clearly, and enhancing supervision arrangements to protect customer privacy.

The spokesperson added that filming in sensitive or designated areas now requires approval from management beforehand and on-site supervision by a company representative.