Digital signs, automatic lights in new trial to guide commuters during MRT disruptions

The Land Transport Authority (LTA) is rolling out a new wayfinding system to help guide commuters during MRT disruptions.

Developed with SMRT and SBS Transit, it aims to reduce confusion during rail fault events by directing commuters quickly and clearly to alternative routes such as bridging bus services.

The initiative, which includes new digital signage and wayfinding tools, is currently being trialled at Serangoon MRT interchange.

It will subsequently be scaled to other MRT stations after the pilot is complete. LTA also plans to undergo a phase of public consultation.

How it works

The new wayfinding features are designed to activate during service disruptions.

They include digital signs, which look like this:

Commuters will hence be able check service conditions before setting out on their journeys.

Additional digital screens have also been installed at key locations such as fare gate areas, linkways, and Passenger Service Centres.

During normal operations, the screens display regular directions. But they can be switched to show alternative travel routes when disruptions occur.

The station’s large wall-to-wall digital displays can be switched from showing advertisements during normal operations, to disruption-related messages when needed.

In addition, flashing arrows and guiding lights will lead commuters towards exits or free bus boarding points.

Automation replaces manual activation

The new system also allows for most of these to be activated remotely.

This means that accurate updates can be deployed almost instantly, without relying on manual activation by station staff.

Staff previously had to walk to individual locations to put up signs and switch on beacon lights, sometimes over considerable distances.

With the system, they can instead focus on assisting commuters on the ground, particularly those who are elderly or require additional help.

LTA added that it is also developing digital tools that will deliver real-time, journey-specific information on navigation apps such as Google Maps.

This will further allow commuters to plan their journeys during disruptions.

Rail reliability taskforce

These measures come on the back of recommendations by the Rail Reliability Taskforce to strengthen service recovery and improve commuter management during disruptions.

The Rail Reliability Taskforce was set up in September 2025 to address MRT breakdowns, and includes the chiefs of LTA, SMRT, and SBS.

Upon its launch, it was tasked to develop and implement immediate solutions to improve rail reliability and respond to service disruptions.

Top photos via LTA, Mothership