Patrons unable to buy & download tickets after Sistic booking system suffers 'temporary disruption'

Ticketing service provider Sistic is "experiencing a temporary disruption" with its ticketing checkout and e-ticket accessibility on Oct. 11 evening.

According to an Instagram story posted by Sistic at 6:15pm, the platform said its team "is working diligently to resolve [the disruption] as quickly as possible".

"We will provide updates as soon as we have more information," the notice read.

Sistic also advised those attending events or performances tonight but are unable to download their e-tickets to present their Sistic booking confirmation email for entry instead.

"Thank you for your patience, and we apologise for any inconvenience caused," added Sistic.

When Mothership accessed Sistic's website at around 8:30pm, a notice stated that the platform is still "experiencing a temporary issue" with its booking system.

It advised those who experience issues with ticket purchases to "try again later".

Theatre companies affected

In response to Sistic's service outage, several theatre companies in Singapore took to social media to inform their patrons of alternative ways to purchase their tickets or attend their shows.

For instance, in an Instagram story published at around 5:50pm, Base Entertainment Asia advised its patrons to book their tickets to its shows via Klook instead.

These shows included "The Phantom of Opera", which presale commenced at 12pm today (Oct. 11).

At around the same time, Pangdemonium also posted an Instagram story sharing that patrons who could not download their e-tickets could present their Sistic confirmation email to its ushers to attend tonight's show.

The company apologised to the customers for the inconvenience and said it will provide an update once the service from Sistic is restored.

A similar notice was put up by Wild Rice Singapore on its Instagram page as well.

The company asked patrons who are looking to buy tickets to its shows to "try again later" and thanked customers for their patience.

Mothership has reached out to Sistic for comments.

Top images via Sistic's Instagram & website