On Feb. 12, a comment made by SingPost went viral.

It was a comment by Robin Goh, the Group Chief Brand and Communications Officer of SingPost, in response to a customer who had wished the coronavirus (Covid-19) on SingPost staff.

The customer's Facebook account, Keiv Kuan, was made unavailable after the incident.

However, a member of the public claiming to be Kuan has written an apology letter and sent it to the media.

Compared to Kuan's original comment, the tone of the apology letter is significantly more measured.

You can read it here:

"Dear all,

I’m the one who got myself embroiled in such unnecessary tussle and would like to take this public. I'm deeply sorry for the strongly worded message made to SingPost, after the said three unsuccessful deliveries. I am guilty of such raucous remarks made online. With great and heartfelt regrets, over what I have posted during this critical trying moment where the world needs love and courage to fight against Coronavirus. I accept full responsibility for my actions.

To my family and friends who know me personally, I am truly remorseful.

Mistake learnt, and I hope forgiveness can be given. I would also like to make a kind and sincere request for Mr Robin, the Group Chief Brand & Communications Officer of SingPost, to stop asking his friends on his personal FB account to share the post. I would like to put things behind me and move on from this saga."

Top image via Singapore Graphic Archives, Robin Goh's Linkedin, and Kiev Kuan