S'pore Airlines to waive cancellation & change fees for tickets to China purchased before Jan. 24

Socially responsible thing to do.

Nyi Nyi Thet | January 25, 2020, 08:36 PM

The Wuhan virus has led to all kinds of measures enacted by governments around the world.

Be it travel advisories, banning flights, or just shutting down the country to all tourists.

Airlines have also begun taking note of the spread, with Scoot recently banning all flights to Wuhan from Singapore.

The latest update by the Singapore Airlines involves not only Wuhan, but China itself.

Singapore Airlines highlighted the importance of safety for both their crew and passengers, and announced they will be working closely with the authorities to "take measures to minimise the spread of the coronavirus".

According to SIA’s post on Jan. 25, 2020, the airline will waive all cancellation and change fees for customers with "tickets issued prior to January 24, 2020" for travel to and from China "up to and including February 29, 2020".

So basically tickets bought before Jan. 24 for flights before March 1, 2020.

Customers can contact the Singapore reservations team at +65 6223 8888 before departure to cancel or change their travel plans.

Here is their post.

In case you can't read it:

"Singapore Airlines is closely monitoring the development of the coronavirus pneumonia situation.

The safety of our crew and passengers is our highest priority. We are working closely with the authorities to take measures to minimise the spread of the coronavirus.

This includes the proactive screening of passengers on the ground and the distribution of a health advisory notice by Singapore’s Ministry of Health. As an added measure, inflight announcements regarding the coronavirus will be made on all flights to and from Mainland China.

We also have in place a set of standard operating procedures to handle various inflight medical emergencies, including potentially infectious diseases. Any unwell passenger will be attended to by the relevant medical authorities immediately after the aircraft lands.

Additionally, we will waive all cancellation and change fees for customers with tickets issued prior to 24 January 2020 for travel to and from Mainland China up to and including 29 February 2020. Customers can contact the Singapore reservations team at +65 6223 8888 before departure to cancel or change their travel plans.

Passengers and crew who are feeling unwell and have travelled to China recently are strongly advised to promptly seek medical attention, and report their travel history."

 

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Image from SIA and Shimin/Wikipedia