Customers ‘regret’ buying S$19 lobster roll at Geylang Bazaar, find it ‘a total disappointment’
Rolling in the dough no more.
Editor’s note on May 10, 3:13pm: The article has been updated with two statements from BURP on May 9 and 10, 2019.
The Geylang Serai Ramadan Bazaar runs from now till June 5, 2019.
One of the more prominent stalls this year is BURP Live Station Catering, which sells lobster rolls and White Rabbit drinks.
Here’s what we got from them:
And our previous review of it, extracted from our article:
“Chunks of lobster, a nicely toasted bun and a side of what tasted like cassava chips.
We enjoyed the bun and the lobster serving was generous, but the overall dish was slightly forgettable.
One obvious deterrent was its S$19 price tag for a large roll, although the stall appeared rather popular while we were there.
A regular-sized roll is S$12.
Verdict: Would pay S$9.90
Where to go: BURP Live Station Catering, WGSA G359″
“Regret” spending S$19
Unfortunately, since the bazaar’s start on May 3, a number of customers have found the lobster rolls unsatisfactory.
One Twitter user called it a “complete mess” and shared Facebook comments from disappointed customers:
It has only been THREE DAYS and the lobster rolls and white rabbit drink at the geylang serai bazaar are just a complete mess.
Baby gurrrrls stop queueing for this shit!!!! pic.twitter.com/FQVbLrSAm1
— the palace maid who had to pick up mariah's tissue (@ToxicConsort) May 7, 2019
In case you can’t see:
Most felt that it wasn’t worth the money, what with the dry buns and small portions of unappealing lobster.
These comments were taken from the stall’s promotional video on Facebook:
In response to the photos above, some other users shared their own experience as well:
Another Twitter user was disappointed by how the lobster roll turned out, and said it was “totally not worth [their] money”:
expectation vs reality
$25. 2 piece of lobster that fills up only half the bread (fyi its super dry). white rabbit drink which taste like Magnolia milk. totally not worth the money pic.twitter.com/ZjhisRvnyd
— 𝕙𝕒𝕫𝕚𝕢 (@hzqhsrn) May 5, 2019
This was what he got, as uploaded to the tweet:
In response to the tweet, a user shared the eatery’s response to a negative comment:
“Working on it”
With the deluge of complaints, BURP has replied that they are “working on it”, and will be tweaking the recipe by May 7:
Update on May 9, 2019: In response to the article, BURP has apologised to its customers.
You can read their response in full here:
“We recently read your post about the food reviews given by the netizens on the lobster rolls.
We would like to reassure our customers that their feedbacks have been taken into account, and we sincerely apologize for the bad weekend delivery we had on our food items.
We truly apologize that the illustration on our merchandises and posters is not accurately representative.
We have decided to tweak our recipes, provide the proper training to our staff with regards to those changes as well as having a better timely response for customer feedback. Such feedbacks are important to us to improve.
We apologize once again for the inconvenience caused. We do hope we are able to regain our customers’ support and also to be able to redeem ourselves to serve good quality food to them.”
Update on May 10, 2019: BURP has released another apology addressed to their customers, for not meeting expectations.
They have also promised “significant improvement” in their service and food items.
You can read the statement in full here:
We would like to apologize to our customers for the bad service delivery of our food items at the Bazaar Ramadhan Geylang Serai during our first weekend of operation.
We truly regret not being able to meet up with our customers’ expectations. It is of no excuse for us to serve our customers with such quality and standards of food items.
Please do accept our sincere apologies. We truly regret our execution and actions.
We would like to reassure our customers that their feedbacks have been taken into account.
We will be making the necessary changes to ensure that there is a significant improvement in the standard of our food items and the service provided to our customers.
We apologise once again for the inconvenience caused. We do hope we are able to regain our customers’ support and also to be able to redeem ourselves to serve good quality food to them.
Top image via Atiqah Khairwan and BURP Live Station Catering/Facebook