Scoot confirms no evidence of bed bug infestation

But will still carry out rigorous cleaning and maintenance.

Belmont Lay | August 16, 2017, 05:21 PM

Airline Scoot has confirmed that there is no evidence of bed bug infestation on its planes.

This was after a passenger took to Facebook to complain about bed bug bites on her arms. She had embarked on two-way Singapore-Hong Kong Scoot flights on a day trip recently.

Scoot responds

In response to media queries, Scoot said they have investigated the matter and can confirm there is no evidence of bed bug infestation.

However, they will carry out disinfection of seats as a pre-emptive measure.

Scoot also explained that the frequent turnover of people on board their planes can cause bed bugs to spread.

This is Scoot's statement in full:

We refer to the recent reports of a guest claiming to have been bitten by bed bugs on our flights. We would like to reassure everyone that we take the health and safety of our guests seriously and have conducted an investigation including thoroughly examining all the crevices around the seats, such as below the seat cushion, lifting the seat pan flap, and punching the life vest to check for evidence of bed bugs. We can confirm that there is no evidence of bed bug infestation in this instance. However, as a pre-emptive measure, we will be carrying out a disinfection of the seats and the seats around it, in addition to replacing the seat cushion covers. Bed bugs can spread in areas where there is frequent turnover of people, where people are in close proximity, as well as via their belongings. In view of this, Scoot has in place a rigorous cleaning and maintenance schedule to ensure the cleanliness and hygiene of our fleet, comprising a monthly pest treatment, as well as aircraft cabin deep cleaning and residual disinfection every seven to eight weeks. We thank all of you for this opportunity to clarify matters on this issue.

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