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            <title>Mothership.SG - News from Singapore, Asia and around the world</title>
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                    <title>Ex-SAF captain vaped & cheated colleagues of nearly S$87,000, jailed 21 months & 2 weeks</title>
                    <link>https://mothership.sg/2026/07/ex-saf-captain-vapes-cheated-money-jail/</link>
                    <pubDate>2026-07-31T14:53:27</pubDate>


                    <dc:creator>
                        <![CDATA[ Gracia Yap ]]>
                    </dc:creator>


                    <guid isPermaLink="false">https://mothership.sg/2026/07/ex-saf-captain-vapes-cheated-money-jail/</guid>
                    <description>
                        <![CDATA[ The man, who was also fined S$6,000, has since made full restitution to his victims. ]]>
                    </description>

                    <content:encoded>
                        <![CDATA[ <img class="type:primaryImage" src="https://static.mothership.sg/1/2026/07/SAF-new-cover-pic.jpg"/> <p><a href="https://bit.ly/3qgqzHg" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/07/telegram-button.png" alt="Telegram" width="700" height="73" class="aligncenter wp-image-872229" /></a></p><p><a href="https://bit.ly/3KjTj94" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/08/wa-button.png" alt="Whatsapp" width="700" height="73" class="aligncenter wp-image-872230" /></a></p><p>A former captain in the Singapore Armed Forces (SAF) was jailed for 21 months and two weeks on Jul. 29 after he admitted to vaping and cheating five colleagues of almost S$87,000.</p><p>Charge sheets and court documents seen by <em>Mothership</em> stated that Benjamin Song Yong Pang was also fined S$6,000.</p>
<p>He pleaded guilty to nine charges, five of which were cheating charges and four were vape-related charges, which includes possession of vaping devices.</p><p>There were 17 charges taken into consideration during sentencing.</p><p>Following the commencement of investigations, Song made full restitution to his victims, which include his subordinates.</p><p><h2>Lied about mother's medical bills</h2></p><p>Between 2011 and 2018, Song incurred significant amounts of credit card debt from patronising clubs and KTVs, though his exact debt amount was not stated in court documents.</p><p>At the time of his offences, he was an SAF captain, a deputy cluster commander at a supply base.</p><p><a href="https://mothership.sg/2026/04/benjamin-song-vape/" target="_blank" rel="noopener noreferrer">Earlier</a> <a href="https://mothership.sg/2025/11/ex-saf-captain-cheating-charged/" target="_blank" rel="noopener noreferrer">reports</a> mentioned that Song was accused of cheating 16 people more than S$145,000 over three years. He was first charged for cheating in November 2025.</p><p>CPIB said that the offences happened over multiple occasions between May 23, 2021 and Mar. 26, 2024.</p><p>Charge sheets indicated that the sums given to Song by the victims ranged from S$1,000 to over S$27,000.</p><p>Court documents stated that he lied to five colleagues over more than 39 occasions between May 2021 and March 2024 that he would help to invest their money, or claimed that he needed money for his mother's medical bills.</p><p>His colleagues gave him a total of S$86,750 on separate occasions, with each being cheated of amounts between S$10,000 and S$27,050.</p><p>The five colleagues were cheated in chronological order 13 times, seven times, nine times, five times and fives times respectively.</p><p>In reality, Song used the money to service his debts.</p><p><h2>Vapes</h2></p><p><a href="https://www.straitstimes.com/singapore/courts-crime/ex-saf-captain-jailed-after-cheating-colleagues-of-over-86000-enlisting-subordinates-to-procure" target="_blank" rel="noopener noreferrer"><em>The Straits Times</em></a> reported that Song, who began using e-vaporisers some time from late 2021, openly vaped in his Nee Soon Camp office.</p><p>In 2022 and 2023, he also had in his possession at the camp, 10 boxes of pods, and 15 pieces of disposable vaporisers at S$13 each over six occasions.</p><p>Such conduct resulted a culture of vaping being normalised among his subordinates, investigations revealed.</p><p><i>ST</i> reported that Song leveraged his rank and recruited colleagues to order vapes and vape pods on his behalf.</p><p>According to the Health Sciences Authority, Song got three subordinates to procure and pass the vape products to him on multiple occasions.</p><p>One subordinate admitted to assisting Song out of fear of saying no to his superior officer.</p><p>Song was also found to have introduced a female colleague to vaping by giving her a vaping device and vape pods, <em>ST</em> reported.</p><p>Including his vape-related offences, he faced 26 charges in all.</p><p><h2>Suspended, penalties</h2></p><p>Mindef said in a Nov. 10, 2025 statement that Song was suspended from his duties following his arrest, and was no longer a regular serviceman with the SAF.</p><p>Mindef said that SAF holds its service personnel to high standards of discipline and integrity.</p><p>"We do not tolerate any form of cheating in the SAF. Service personnel who commit offences will be dealt with in accordance with the law," Mindef said.</p><p>Court documents stated that Song was arrested on Apr. 16, 2024, and released on agency bail on the same day.</p><p>His agency bail was then extended on Nov. 7, 2025, before his first mention on Nov. 10, 2025.</p><p>The prosecution sought a sentence of 21 to 23 months' jail for him.</p><iframe class='post-embed title='Ex-SAF captain vaped & cheated colleagues of nearly S$87,000, jailed 21 months & 2 weeks' style='min-height: 350px;' clip: rect(1px, 1px, 1px, 1px);' src='/2026/04/benjamin-song-vape/embed/' width='600' frameborder='0' marginwidth='0' marginheight='0' scrolling='no'></iframe><iframe class='post-embed title='Ex-SAF captain vaped & cheated colleagues of nearly S$87,000, jailed 21 months & 2 weeks' style='min-height: 350px;' clip: rect(1px, 1px, 1px, 1px);' src='/2025/11/ex-saf-captain-cheating-charged/embed/' width='600' frameborder='0' marginwidth='0' marginheight='0' scrolling='no'></iframe></p> ]]>
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                    <post-id xmlns="com-wordpress:feed-additions:1">1162682</post-id>
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                    <title>Man, 72, in China cuts off cobra's head, but it still bites him 5 minutes later</title>
                    <link>https://mothership.sg/2026/07/cobra-bites-man-china/</link>
                    <pubDate>2026-07-31T14:36:09</pubDate>


                    <dc:creator>
                        <![CDATA[ Rafael See Toh ]]>
                    </dc:creator>


                    <guid isPermaLink="false">https://mothership.sg/2026/07/cobra-bites-man-china/</guid>
                    <description>
                        <![CDATA[ Two months after the incident, his entire left arm was saved. ]]>
                    </description>

                    <content:encoded>
                        <![CDATA[ <img class="type:primaryImage" src="https://static.mothership.sg/1/2026/07/cover-photo-mothership-2026-07-31T120217.547.png"/> <p><a href="https://bit.ly/3qgqzHg" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/07/telegram-button.png" alt="Telegram" width="700" height="73" class="aligncenter wp-image-872229" /></a></p><p><a href="https://bit.ly/3KjTj94" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/08/wa-button.png" alt="Whatsapp" width="700" height="73" class="aligncenter wp-image-872230" /></a></p><p>A 72-year-old man in China almost died after he was apparently bitten by a cobra, whose head he had already cut off five minutes earlier.</p><p>The incident occurred in May 2026 and was reported by <a href="https://www.globaltimes.cn/page/202607/1367186.shtml" target="_blank" rel="noopener noreferrer"><em>Global Times</em></a>, a state-affiliated media outlet.</p>
<p><h2>Fishing</h2></p><p>Zhang, an angler, was fishing in a secluded riverside spot and was unaware he had wandered into cobra territory.</p><p>He then saw a venomous cobra.</p><p>Based on his outdoor experience, Zhang purportedly reasoned that if he retreated, he might be treated as provoking the animal.</p><p>He pulled out a digging shovel he carried and struck the cobra as it attacked, flinging it aside.</p><p>Zhang then continued to attack the snake and severed the cobra’s head.</p><p><h2>Bitten</h2></p><p>When Zhang reached down to pick up the cobra’s severed head five minutes after detaching it, it proceeded to bite him.</p><p>The detached head reportedly possessed enough muscle memory and survival instinct to sink its venomous fangs deep into Zhang’s hand.</p><p>According to Zhang, the bite felt "like an electric shock".</p><p>The cobra's head apparently refused to release its grip and continued clinging on to Zhang's hand.</p><p>Zhang eventually shook off the cobra’s head and rushed to a local hospital.</p><p><h2>Symptoms</h2></p><p>Zhang’s wound darkened and swelled.</p><p>Within less than 20 minutes, he apparently experienced chest tightness, blurred vision, nausea, and vomiting.</p><p>Zhang was then transferred to another hospital in Zhejiang, China, after receiving preliminary emergency treatment.</p><p>Upon admission, he reportedly sustained severe swelling that ballooned his entire left arm, stretching from his thumb all the way to his shoulder.</p><p>The skin around the wound had also apparently turned black and necrotic, with was warm to the touch.</p><p>Zhang also exhibited systemic symptoms triggered by the cobra’s venom.</p><p>The doctors performed debridement surgery before the venom could cause irreversible tissue necrosis.</p><p>Two months after the treatment, Zhang's left hand was apparently saved.</p><p><h2>Postoperative period</h2></p><p>During the postoperative period, Zhang reportedly did not dare to move his hand due to the pain and dread.</p><p>He also apparently suffered three consecutive nights of nightmares about a headless snake pursuing him relentlessly.</p><p>"I will never act recklessly again. The price I paid is far too steep," Zhang reportedly said.</p><p>He has since made a full recovery and was discharged from the hospital.</p></p> ]]>
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                    <post-id xmlns="com-wordpress:feed-additions:1">1162675</post-id>
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                    <title>Sheng Siong ready to adjust prices before JB-S’pore RTS Link opens in Jan. 2027</title>
                    <link>https://mothership.sg/2026/07/sheng-siong-review-prices/</link>
                    <pubDate>2026-07-31T14:14:46</pubDate>


                    <dc:creator>
                        <![CDATA[ Belmont Lay ]]>
                    </dc:creator>


                    <guid isPermaLink="false">https://mothership.sg/2026/07/sheng-siong-review-prices/</guid>
                    <description>
                        <![CDATA[ Singaporeans are projected to spend S$1.05 billion more in Malaysia once the rail link opens. ]]>
                    </description>

                    <content:encoded>
                        <![CDATA[ <img class="type:primaryImage" src="https://static.mothership.sg/1/2026/07/sheng-siong-store.jpg"/> <p><a href="https://bit.ly/3qgqzHg" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/07/telegram-button.png" alt="Telegram" width="700" height="73" class="aligncenter wp-image-872229" /></a></p><p><a href="https://bit.ly/3KjTj94" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/08/wa-button.png" alt="Whatsapp" width="700" height="73" class="aligncenter wp-image-872230" /></a></p><p>Sheng Siong is ready to review its prices and product range in anticipation of the Johor Bahru-Singapore Rapid Transit System (RTS) Link opening in January 2027.</p><p>This is to retain shoppers in the face of more competition in the grocery sector.</p>
<p>“The retail grocery industry remains competitive, and with the Johor Bahru-Singapore Rapid Transit System (RTS) Link set to open in 2027, we stand ready to adapt our pricing, promotions and product mix as necessary to remain competitive,” Sheng Siong chief executive Lim Hock Chee said on Jul. 29, according to its <a href="https://corporate.shengsiong.com.sg/sheng-siong-groups-1h-fy2026-net-profit-increases-11-9-to-s81-0-million/" rel="noopener noreferrer" target="_blank">financial report</a>.</p><p><h2>Actual impact uncertain</h2></p><p>The RTS Link may intensify price competition for some groceries and household products, Sheng Siong said in its statement.</p><p>"However, the actual impact remains uncertain and will depend on factors such as fares, travel time, exchange rates, relative pricing, and consumer behaviour after operations commence," the statement added.</p><p>Sheng Siong announced its financial results for the first half of 2026, filed with the local exchange.</p><p>Singaporeans are projected to <a href="https://mothership.sg/2026/07/singapore-spend-more-jb-rts-link-study/" rel="noopener noreferrer" target="_blank">spend S$1.05 billion more</a> in Malaysia once the rail link opens, according to a joint Jul. 16 study by the Singapore Business Federation, the Restaurant Association of Singapore and the Singapore Retailers Association.</p><p>A 51 per cent annual increase in Singapore consumers crossing over to Johor Bahru in 2027 was also projected.</p><p>Groceries, pharmaceuticals, dining and beauty top the list of categories Singaporeans spend on.</p><p><h2>Sheng Siong still expanding</h2></p><p>Despite the prospective headwinds, Sheng Siong is still expanding in Singapore.</p><p>Three new stores will open in Hougang, Rivervale in Sengkang, and Woodlands between July and September.</p><p>The outcome of a tender for another store is pending, while two more tenders are expected to be called over the next six to 12 months.</p><p>Sheng Siong also commenced a partnership with foodpanda in June to increase its online market.</p><p>Sheng Siong’s S$520 million <a href="https://mothership.sg/2026/07/sheng-siong-is-spending-s520-million-on-a-new-hq-and-warehouse/" rel="noopener noreferrer" target="_blank">Sungei Kadut distribution centre</a> broke ground on Jul. 13.</p><p>The seven-storey facility is expected to be completed in 2029 and will help see to the optimisation of costs.</p><p>Sheng Siong now has a network of 90 stores in Singapore.</p><p>Four stores opened in 2026 in Canberra Crescent, New Bridge Centre in Smith Street, Alkaff Crescent, and Sembawang Crescent.</p><p>Sheng Siong’s revenue rose 11.9 per cent year on year to S$855.4 million in the first half of 2026.</p><p>Its net profit rose by 11.9 per cent over the same period to S$81 million, partly driven by consumer spending supported by CDC vouchers and promotions.</p></p> ]]>
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                    <post-id xmlns="com-wordpress:feed-additions:1">1162696</post-id>
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                <item>
                    <title>S'pore lowers demerit points threshold from 24 to 18 for 1st suspension starting Jan. 1, 2027</title>
                    <link>https://mothership.sg/2026/07/police-dips-revise-2027-suspension-threshold/</link>
                    <pubDate>2026-07-31T14:01:43</pubDate>


                    <dc:creator>
                        <![CDATA[ Constance Tan ]]>
                    </dc:creator>


                    <guid isPermaLink="false">https://mothership.sg/2026/07/police-dips-revise-2027-suspension-threshold/</guid>
                    <description>
                        <![CDATA[  The changes come as road fatalities reach 10-year high. ]]>
                    </description>

                    <content:encoded>
                        <![CDATA[ <img class="type:primaryImage" src="https://static.mothership.sg/1/2026/07/Untitled-design-2026-07-31T072045.568.jpg"/> <p><a href="https://bit.ly/3qgqzHg" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/07/telegram-button.png" alt="Telegram" width="700" height="73" class="aligncenter wp-image-872229" /></a></p><p><a href="https://bit.ly/3KjTj94" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/08/wa-button.png" alt="Whatsapp" width="700" height="73" class="aligncenter wp-image-872230" /></a></p><p>From Jan. 1, 2027, the traffic police will tighten the demerit points regime, also known as the Driver Improvement Points System (DIPS) for Singapore Driving Licence holders.</p><p>These changes come after road safety was observed to have deteriorated.</p>
<p>According to a police news release from Jul. 31, road fatalities in Singapore have increased by five per cent between 2024 and 2025, reaching a 10-year high.</p><p>Injured persons caused by road accidents also increased by 6.6 per cent in this period.</p><p><h2>Lower suspension threshold</h2></p><p>Under the new regime, the threshold for the first suspension of non-probationary motorists will be lowered from 24 demerit points to 18 points.</p><p>This means a motorist will be allowed to accumulate only 18 demerit points before being suspended for the first time.</p><p>Road offences that currently carry 24 demerit points will be revised to 18 demerit points. They include:</p><p><ul></p><p> 	<li>Exceeding the vehicular speed limit by more than 50 km per hour;</li></p><p> 	<li><span>Exceeding the road speed limit by more than 50km per hour; </span></li></p><p> 	<li><span>Reckless or dangerous driving.</span></li></p><p></ul></p><p><h2>Longer suspension periods</h2></p><p>Suspension periods across all tiers will also be increased.</p><p>A motorist's first suspension period will increase from 12 weeks to four months.</p><p>The second and third suspension durations will change from 24 weeks to six months and one to two years, respectively.</p><p>From the fourth suspension, the suspension period will be standardised at five years, instead of the current tiered system which become longer progressively.</p><p><h2>One chance for reduction in suspension period</h2></p><p>There will also be changes made to educational intervention programmes for errant motorists.</p><p>From Jan. 1, 2027, the DIPS Retraining Course, a 1.5-day rehabilitative programme where motorists can have their suspensions reduced, will be offered only to those suspended for the first time.</p><p>Such motorists can have their suspensions reduced from four months to six weeks upon successful completion of the course.</p><p>The DIPS Retraining Course and the accompanying reduction in suspension period will not be available for motorists' second and subsequent suspensions.</p><p><h3>Discontinuation of Safe Driving Course</h3></p><p>The Safe Driving Course (SDC), an early corrective course where motorists who have accumulated demerit points but not yet faced suspension can have four demerit points expunged, will be discontinued from Jan. 1, 2027.</p><p>The change comes as data showed that the course's take-up rate from 2023 to 2025 has been low at 15 per cent of those offered.</p><p>Its impact on improving driving behaviour was also found to be minimal, considering that the difference in re-offending rates between SDC and non-SDC takers is marginal.</p><p>The Traffic Police will cease offer letters for the course from Aug. 1, 2026.</p><p>Those who have received offer letters must complete the course by Dec. 31, 2026.</p><p><div class="page" title="Page 4"></p><p><div class="layoutArea"></p><p><div class="column"></p><p><h2><span>Lowered revocation threshold for motorists on probation</span></h2></p><p>The new regime will also bring changes for motorists on probation or for new license holders who have not passed a year since receiving their driver's license.</p><p>From Jan. 1, 2027, such drivers will have their licence revoked if they accumulate 12 demerit points during probation, instead of the current 13.</p><p><div class="page" title="Page 5"></p><p><div class="layoutArea"></p><p><div class="column"></p><p><span>The change will help shape responsible driving behaviour at an early stage for new motorists, said the police.</span></p><p><h2>One-off adjustment of demerit points</h2></p><p></div></p><p></div></p><p></div></p><p></div></p><p></div></p><p></div></p><p>In the transitionary period before Jan. 1, 2027, there will be a one-off adjustment to all motorists' demerit points.</p><p><div class="page" title="Page 5"></p><p><div class="layoutArea"></p><p><div class="column"></p><p><span>Probationary motorists will get up to </span><span>six demerit points deducted while non-probationary motorists will have one demerit point</span><span> deducted from their total demerit points (if any) as of Dec. 31, 2026.</span></p><p>If the number of points to be deducted exceeds a motorist's existing demerit point balance, the balance will be reset to zero.</p><p>The remaining deduction in points will then carry over to any offences committed before Jan. 1, 2027.</p><p>The adjustments are to ensure no motorist is made at higher risk of suspension or revocation due to the changes in the regime, said the police.</p><p><h2>Good driving incentives to remain</h2></p><p>Meanwhile, the incentives offered for good driving and riding behaviours will remain unchanged.</p><p>Those who do not commit a traffic offence within a 12-month period from the date of their last offence will have their previous demerit points removed from record.</p><p>Motorists who do not commit traffic offences within 24 months from the end of their suspension, or from the start date of their new license, will have their previous driving suspensions removed from record.</p><p>Those who do not accumulate any demerit points for at least three years will also be eligible for a Certificate of Merit, which may qualify them for a motor insurance policy renewal discount.</p><p><h2>Keeping errant motorists off the road</h2></p><p>The changes to DIPS reflect an intent to deter traffic violations and keep errant motorists off the road for longer period, said the police.</p><p>It also follows concerns about road safety raised by Second Minister for Foreign Affairs and Second Minister for Home Affairs Sim Ann <a href="https://mothership.sg/2026/02/road-safety-mha/" target="_blank" rel="noopener noreferrer">in parliament</a> earlier this year.</p><p>Following her remarks, new road safety measures and legislation were also introduced, including the lowering of the <a href="https://mothership.sg/2026/02/road-safety-mha/" target="_blank" rel="noopener noreferrer">drink-driving limit</a> and <a href="https://mothership.sg/2026/07/dangerous-careless-driving-penalties-increased/" target="_blank" rel="noopener noreferrer">more jail time</a> for dangerous and careless driving.</p><p></div></p><p></div></p><p></div></p><p><div class="page" title="Page 2"></p><p><div class="layoutArea"></p><p><div class="column"></p><p><ol></ol></p><p></div></p><p></div></p><p></div></p></p> ]]>
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                    <post-id xmlns="com-wordpress:feed-additions:1">1162604</post-id>
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                <item>
                    <title>Love, Bonito website experienced 'security vulnerability', some customers' personal info possibly exposed</title>
                    <link>https://mothership.sg/2026/07/love-bonito-website-experienced-security-vulnerability-some-customers-personal-info-possibly-exposed/</link>
                    <pubDate>2026-07-31T12:43:10</pubDate>


                    <dc:creator>
                        <![CDATA[ Chloe Loh ]]>
                    </dc:creator>


                    <guid isPermaLink="false">https://mothership.sg/2026/07/love-bonito-website-experienced-security-vulnerability-some-customers-personal-info-possibly-exposed/</guid>
                    <description>
                        <![CDATA[ In 2024, Love, Bonito was fined S$24,000 over a 2019 breach. ]]>
                    </description>

                    <content:encoded>
                        <![CDATA[ <img class="type:primaryImage" src="https://static.mothership.sg/1/2026/07/cover-pic-1-14.png"/> <p><a href="https://bit.ly/3qgqzHg" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/07/telegram-button.png" alt="Telegram" width="700" height="73" class="aligncenter wp-image-872229" /></a></p><p><a href="https://bit.ly/3KjTj94" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/08/wa-button.png" alt="Whatsapp" width="700" height="73" class="aligncenter wp-image-872230" /></a></p><p>The website of home-grown fashion brand Love, Bonito was compromised on Jul. 26, potentially exposing the personal information of some of its customers.</p><p><h2>Partial payment information may have been exposed</h2></p>
<p><img src="https://static.mothership.sg/1/2026/07/Screenshot-2026-07-31-at-12.11.18 PM.png" alt="" width="659" height="433" class="alignnone wp-image-1162679" /></p><p>In an email sent to affected customers, as seen by <em>Mothership</em>, the company said it had identified a security vulnerability on its website that allowed unauthorised access to some customers’ account information.</p><p>Love, Bonito said it acted "immediately" after discovering the issue and resolved the vulnerability on the same day.</p><p>"We have since strengthened our internal safeguards to prevent a similar issue from recurring," the company said.</p><p><blockquote><p>"We have always been committed to providing our community with a safe shopping environment and we sincerely apologise for this incident."</p></blockquote></p><p>According to the email, the following categories of one's personal information may have been affected:</p><p><ul></p><p> 	<li>First and last name;</li></p><p> 	<li>Date of birth;</li></p><p> 	<li>Email address;</li></p><p> 	<li>Shipping address;</li></p><p> 	<li>Phone number;</li></p><p> 	<li>Order history details; and</li></p><p> 	<li>Partial payment information, including card type, the last four digits of the card and expiry date, if the card had been used for an order on Love, Bonito’s website.</li></p><p></ul></p><p>The company stressed that customers’ full credit card details were not exposed.</p><p>"This information is processed and held directly by our payment processor — we do not have access to or store this information ourselves," it said.</p><p>Love, Bonito said it had also taken steps to secure and strengthen the affected systems, notified the relevant data protection authority and reported the incident to law enforcement.</p><p>The company added that it is continuing to audit and review its security measures and will make further improvements where necessary.</p><p><h2>Urged customers to be mindful of scams</h2></p><p>Meanwhile, Love, Bonito encouraged affected customers to be wary of phishing attempts and to remain vigilant about unexpected calls, e-mails or text messages that reference their names, addresses or order history.</p><p>Customers should not share one-time passwords or verification codes with anyone, including people claiming to represent Love, Bonito or their bank, the company said.</p><p>It also advised customers to monitor their payment card activity and register with the <a href="https://www.dnc.gov.sg/index.html" target="_blank" rel="noopener noreferrer">Do Not Call Registry</a> to reduce unsolicited telemarketing calls and messages.</p><p><h2>All affected customers have been informed</h2></p><p>In response to <em>Mothership's</em> queries, Love, Bonito chief executive Dione Song said the company is taking the incident very seriously.</p><p>All affected customers in Singapore have been informed, she said.</p><p>"We sincerely apologise to our customers and are committed to strengthening our systems and are taking additional steps to enhance our cybersecurity," said Song.</p><p>The company has also notified the Singapore Police Force, the Personal Data Protection Commission (PDPC) and the relevant regional authorities, and is cooperating fully with their investigations.</p><p>Song added that they will not be able to share additional information at this point as the incident is currently under investigation.</p><p><h2>Not the first time</h2></p><p>This is not the first time Love, Bonito has experienced a data breach.</p><p>In 2019, the brand’s website was compromised, with about 3 per cent of its customers’ personal information exposed. Of these, a "small number" may have had their financial data accessed.</p><iframe class='post-embed title='Love, Bonito website experienced 'security vulnerability', some customers' personal info possibly exposed' style='min-height: 350px;' clip: rect(1px, 1px, 1px, 1px);' src='/2019/12/love-bonitos-data-breach/embed/' width='600' frameborder='0' marginwidth='0' marginheight='0' scrolling='no'></iframe><p>According to <a href="https://www.straitstimes.com/tech/tech-news/love-bonito-fined-24000-over-data-breach-involving-over-5500-customers" target="_blank" rel="noopener noreferrer"><em>The Straits Times</em></a>, in 2024, Love, Bonito was fined S$24,000 over the breach, which involved more than 5,500 customers.</p></p> ]]>
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                    <title>4 new MRT stations to be added to Cross Island Line by late 2030s to serve Taman Jurong & western industrial estates</title>
                    <link>https://mothership.sg/2026/07/4-new-mrt-stations-cross-island-line/</link>
                    <pubDate>2026-07-31T12:35:50</pubDate>


                    <dc:creator>
                        <![CDATA[ Chloe Loh ]]>
                    </dc:creator>


                    <guid isPermaLink="false">https://mothership.sg/2026/07/4-new-mrt-stations-cross-island-line/</guid>
                    <description>
                        <![CDATA[ Construction is expected to begin in 2027. ]]>
                    </description>

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                        <![CDATA[ <img class="type:primaryImage" src="https://static.mothership.sg/1/2026/07/cover-pic-48.png"/> <p><a href="https://bit.ly/3qgqzHg" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/07/telegram-button.png" alt="Telegram" width="700" height="73" class="aligncenter wp-image-872229" /></a></p><p><a href="https://bit.ly/3KjTj94" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/08/wa-button.png" alt="Whatsapp" width="700" height="73" class="aligncenter wp-image-872230" /></a></p><p>Four new stations will be added to the Cross Island Line (CRL) to serve residents in Taman Jurong and workers in western industrial estates, Transport Minister Jeffrey Siow announced on Jul. 31.</p><p>The stations will form the final stage of Singapore's Cross Island Line, known as Cross Island Line Phase 3 (CRL3).</p>
<p><h2>Four new stations</h2></p><p><figure id="attachment" aria-describedby="caption-attachment" style="width: 2560px" class="wp-caption aligncenter">
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    <img src="https://static.mothership.sg/1/2026/07/photo_2026-07-31_11-45-09.jpg" alt="" width="2560" height="1920" class="size-full wp-image-1162668" /> Photo by Mothership.
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</p><p>Speaking to the media during a visit to the Singapore Rail Test Centre, Siow said commuters travelling to and from western Singapore could save up to 50 minutes in travel time when the full Cross Island Line is operational.</p><p>CRL3 will span about 10km and comprise four underground stations – CR20, CR21, CR22 and CR23.</p><p>Two of the four stations will be interchanges. CR21 will connect to the Jurong Region Line at JS12 station, while CR23 will connect to the East-West Line at Gul Circle station.</p><p>The new stations will improve connectivity for residents in Taman Jurong and workers in western industrial estates, Siow said, linking them to the rest of Singapore's rail network.</p><p>Construction of CRL3 is expected to begin in 2027, with the stations targeted to open by the late 2030s.</p><p>Noise and vibration impact studies will be carried out before construction begins.</p><p>The Land Transport Authority (LTA) will also work with stakeholders to put in place measures to mitigate construction-related concerns, including noise, dust, safety and traffic.</p><p><h2>More alternative routes during disruptions</h2></p><p><figure id="attachment" aria-describedby="caption-attachment" style="width: 2560px" class="wp-caption aligncenter">
  <figcaption id="caption-attachment-468423" class="wp-caption-text">
    <img src="https://static.mothership.sg/1/2026/07/photo_2026-07-31_11-47-03.jpg" alt="" width="2560" height="1920" class="size-full wp-image-1162669" /> Photo by Mothership.
  </figcaption>
</figure>
</p><p>"The Cross Island Line plays a much more critical role in our MRT network," Siow said, noting that it will connect to all of the existing radial lines.</p><p>11 of its 26 stations will be interchanges.</p><p>This will significantly strengthen the resilience of Singapore's train network, he said.</p><p>During a service disruption, more commuters will be able to take alternative routes while remaining within the MRT network.</p><p>Once CRL3 is completed, the Cross Island Line will expand Singapore's rail network to over 360km, together with other ongoing rail expansion projects.</p><p><h2>Improving connectivity to Tuas South</h2></p><p>Siow also highlighted the need to improve public transport connectivity to Tuas South.</p><p>The Tuas area currently relies mainly on the existing East-West Line, although connectivity has improved since the line was extended to Tuas West, he said.</p><p>Connectivity is expected to improve further when the Cross Island Line and Jurong Region Line open.</p><p>Despite this, more can be done to improve the connectivity to Tuas South, he said.</p><p>One of the options Siow raised is a Bus Rapid Transit (BRT) system.</p><p>BRT systems use articulated, high-capacity buses or track-less trams that travel along dedicated lanes, with priority at traffic junctions.</p><p>Stations are also designed to allow passengers to board and alight quickly.</p><p>If feasible for Tuas South, BRT could be a promising and cost-effective mode of transport for other parts of Singapore, Siow said, filling the gap between conventional buses and trains.</p></p> ]]>
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                    <title>S'pore dad loses contact with daughter, 20, appeals to authorities to find her in Cambodia</title>
                    <link>https://mothership.sg/2026/07/singapore-woman-missing-cambodia/</link>
                    <pubDate>2026-07-31T12:21:21</pubDate>


                    <dc:creator>
                        <![CDATA[ Gracia Yap ]]>
                    </dc:creator>


                    <guid isPermaLink="false">https://mothership.sg/2026/07/singapore-woman-missing-cambodia/</guid>
                    <description>
                        <![CDATA[ The man said in a Facebook post that the family has made a police report in Singapore. ]]>
                    </description>

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                        <![CDATA[ <img class="type:primaryImage" src="https://static.mothership.sg/1/2026/07/girl-missing-in-cambodia.jpg"/> <p><a href="https://bit.ly/3qgqzHg" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/07/telegram-button.png" alt="Telegram" width="700" height="73" class="aligncenter wp-image-872229" /></a></p><p><a href="https://bit.ly/3KjTj94" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/08/wa-button.png" alt="Whatsapp" width="700" height="73" class="aligncenter wp-image-872230" /></a></p><p>A 20-year-old woman from Singapore has apparently gone missing in Cambodia.</p><p>An appeal to look for her has been put up on <a href="https://www.facebook.com/sahat.kaknita/posts/pfbid0XkzZpyRHLbCVsEtM45mVvnKbBMQmankABmg1jX1nXiSPb9zYwg4qME7nL16FwwUyl?rdid=ozgZScSb409zcWDL#" rel="noopener noreferrer" target="_blank">Facebook</a> by the woman's father, who is appealing to the authorities in Singapore and Cambodia to find her.</p>
<p>She is believed to be in Phnom Penh, Cambodia, her father Sahat Siregar wrote in his Jul. 30 post, which also called on the authorities and public to "bring Aishah back home".</p><p>He also asked the authorities to "please help us find my daughter as soon as possible".</p><p><iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fsahat.kaknita%2Fposts%2Fpfbid0XK7PYBBo9p6Fa3aarHSgkKGgSiRefcj61uKe7mw2d5nAAX3X98omXqrcjPEHkjmwl&show_text=true&width=500" width="500" height="690" style="border:none;overflow:hidden" scrolling="no" frameborder="0" allowfullscreen="true" allow="autoplay; clipboard-write; encrypted-media; picture-in-picture; web-share"></iframe></p><p><h2>Made police report</h2></p><p>The family has since made a police report in Singapore and are working closely with the authorities, the post noted.</p><p>It also thanked everyone who has helped the family so far.</p><p>"We are afraid that every hour we lose could make it harder to bring her home safely," the post added.</p><p>"As a father, I am begging for your help. I just want my daughter to come home safe," the post also said.</p><p>The father also asked those who read the post to help the family by sharing it as "someone may have seen something or know something that could help".</p><p>"If you have any information, no matter how small, please contact me or the Singapore police immediately," he wrote. "Please keep my daughter in your prayers. Please help bring my daughter home safely."</p><p><iframe width="500" height="678" style="border: none; overflow: hidden;" src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fsahat.kaknita%2Fposts%2Fpfbid0XkzZpyRHLbCVsEtM45mVvnKbBMQmankABmg1jX1nXiSPb9zYwg4qME7nL16FwwUyl&amp;show_text=true&amp;width=500" scrolling="no" frameborder="0" allowfullscreen="allowfullscreen" allow="autoplay; clipboard-write; encrypted-media; picture-in-picture; web-share"></iframe></p></p> ]]>
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                    <title>Massive Attack hold up Palestine flag at S'pore concert, police & IMDA investigating possible licensing breach</title>
                    <link>https://mothership.sg/2026/07/massive-attack-palestine-flag/</link>
                    <pubDate>2026-07-31T11:29:34</pubDate>


                    <dc:creator>
                        <![CDATA[ Belmont Lay ]]>
                    </dc:creator>


                    <guid isPermaLink="false">https://mothership.sg/2026/07/massive-attack-palestine-flag/</guid>
                    <description>
                        <![CDATA[ The crowd apparently chanted, "Free Palestine". ]]>
                    </description>

                    <content:encoded>
                        <![CDATA[ <img class="type:primaryImage" src="https://static.mothership.sg/1/2026/07/massive-attack-palestine-flag.jpg"/> <p><a href="https://bit.ly/3qgqzHg" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/07/telegram-button.png" alt="Telegram" width="700" height="73" class="aligncenter wp-image-872229" /></a></p><p><a href="https://bit.ly/3KjTj94" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/08/wa-button.png" alt="Whatsapp" width="700" height="73" class="aligncenter wp-image-872230" /></a></p><p>English trip-hop pioneers Massive Attack were filmed holding up a Palestine flag on stage during their Singapore concert at The Star Performing Arts Centre on Wednesday, Jul. 29 and police reports were lodged.</p><p><h2>Video</h2></p>
<p>A video on the <a href="https://www.reddit.com/r/SingaporeRaw/comments/1vah6rj/massive_attack_free_palestine_concert_breached_sg/" rel="noopener noreferrer" target="_blank">Reddit</a> forum showed members Robert "3D" Del Naja and Grant "Daddy G" Marshall holding up the flag at the end of the concert before leaving the stage.</p><p>The person who posted on Reddit also claimed that they tried to report the incident through the SGSecure app, but was unable to so as the app apparently kept crashing.</p><p>The post also claimed that the crowd chanted "Free Palestine".</p><p>"The way I understood it was that he didn't care about any restrictions or consequences," the person who posted also wrote about the band.</p><p><h2>"Free Palestine" chant</h2></p><p>According to a concertgoer who spoke to <em><a href="https://www.channelnewsasia.com/singapore/massive-attack-concert-free-palestine-flag-british-trip-hop-band-6287961" rel="noopener noreferrer" target="_blank">CNA</a></em>, the band shouted “Free Palestine” during their performance.</p><p>Audience members then joined in the chant.</p><p>The crowd cheered when the flag was held on stage, it was also reported.</p><p>The band also claimed it had to pull a song but did not elaborate, saying only that the decision was due to "local laws", <em>CNA</em> reported.</p><p><h2>Police reports lodged</h2></p><p>The police confirmed that reports were lodged and investigations are ongoing.</p><p>The Infocomm Media Development Authority (IMDA) is also investigating a possible breach of licence conditions, the police said.</p><p>Those found guilty of publicly displaying foreign national emblems without a permit or exemption may be fined up to S$500, jailed up to six months, or both.</p><p>Concert organiser Lushington Entertainments said: "We will fully cooperate with the relevant authorities as required."</p><p>Massive Attack started as a four-member band in 1988 in Bristol and now has two core members.</p><p>In 2025, they formed a syndicate for artists speaking out about Israel’s military actions, alleging that those who did so faced intimidation within the music industry.</p></p> ]]>
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                <item>
                    <title>Car engulfed in flames on TPE caused congestion</title>
                    <link>https://mothership.sg/2026/07/car-fire-tpe/</link>
                    <pubDate>2026-07-31T00:20:27</pubDate>


                    <dc:creator>
                        <![CDATA[ Belmont Lay ]]>
                    </dc:creator>


                    <guid isPermaLink="false">https://mothership.sg/2026/07/car-fire-tpe/</guid>
                    <description>
                        <![CDATA[ The flames reached the vegetation hanging from the underside of the viaduct. ]]>
                    </description>

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                        <![CDATA[ <img class="type:primaryImage" src="https://static.mothership.sg/1/2026/07/car-fire-tpe.jpg"/> <p><a href="https://bit.ly/3qgqzHg" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/07/telegram-button.png" alt="Telegram" width="700" height="73" class="aligncenter wp-image-872229" /></a></p><p><a href="https://bit.ly/3KjTj94" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/08/wa-button.png" alt="Whatsapp" width="700" height="73" class="aligncenter wp-image-872230" /></a></p><p>A multi-purpose vehicle (MPV) was seen engulfed in flames on the Tampines Expressway (TPE) at around 7:40pm on Jul. 30.</p><p><figure id="attachment" aria-describedby="caption-attachment" style="width: 1000px" class="wp-caption aligncenter">
  <figcaption id="caption-attachment-468423" class="wp-caption-text">
    <img src="https://static.mothership.sg/1/2026/07/sle-car-fire.gif" alt="" width="1000" height="562" class="size-full wp-image-1162625" /> Pingo Lim
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</p>
<p>The fire appeared to have started at the bonnet, videos and photos shared online showed.</p><p>The Singapore Civil Defence Force (SCDF) said the fire involved the engine compartment of the car and its firefighters extinguished the fire using a water jet and two hose reels.</p><p>No injuries were reported.</p><p>The car was seen completely on fire at one point.</p><p><figure id="attachment" aria-describedby="caption-attachment" style="width: 848px" class="wp-caption aligncenter">
  <figcaption id="caption-attachment-468423" class="wp-caption-text">
    <img src="https://static.mothership.sg/1/2026/07/car-fire-tpe-02.jpg" alt="" width="848" height="1084" class="size-full wp-image-1162624" /> Mothership reader
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</p><p><h2>Fire reached underside of viaduct</h2></p><p>The flames from the combustion even reached the vegetation hanging from the underside of the viaduct.</p><p>Two police cars and a fire engine were seen at the scene.</p><p>The fire caused a congestion along the expressway towards Seletar Expressway (SLE), after the Kallang-Paya Lebar Expressway (KPE) exit.</p><p>The MyTransport app indicated that up to 13 bus services were delayed by up to 30 minutes.</p><p>A post on SGRV Front Man Facebook page claimed that the car on fire was a private-hire vehicle that was known for its decorations.</p><p><iframe width="500" height="606" style="border: none; overflow: hidden;" src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fpermalink.php%3Fstory_fbid%3Dpfbid0ACRpmTb8R5AJtoA8fw55FymQEMeAPeLSg2CFtxLUggcNs4z2dBTacvgqMDr8qr4ql%26id%3D100075980665461&amp;show_text=true&amp;width=500" scrolling="no" frameborder="0" allowfullscreen="allowfullscreen" allow="autoplay; clipboard-write; encrypted-media; picture-in-picture; web-share"></iframe></p></p> ]]>
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                    <title>Woman allegedly finds cockroach in soybean milk from Alley Wei's Tampines outlet, staff counselled</title>
                    <link>https://mothership.sg/2026/07/alleged-cockroach-alley-wei-soybean-tampines-mall/</link>
                    <pubDate>2026-07-30T18:20:03</pubDate>


                    <dc:creator>
                        <![CDATA[ Erina Hazira ]]>
                    </dc:creator>


                    <guid isPermaLink="false">https://mothership.sg/2026/07/alleged-cockroach-alley-wei-soybean-tampines-mall/</guid>
                    <description>
                        <![CDATA[ Alley Wei had offered the customer a full refund and compensation to resolve the matter amicably. However, the customer insisted on a public apology. ]]>
                    </description>

                    <content:encoded>
                        <![CDATA[ <img class="type:primaryImage" src="https://static.mothership.sg/1/2026/07/Mothership-Cover.jpg"/> <p><a href="https://bit.ly/3qgqzHg" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/07/telegram-button.png" alt="Telegram" width="700" height="73" class="aligncenter wp-image-872229" /></a></p><p><a href="https://bit.ly/3KjTj94" target="_blank" rel="noopener noreferrer"><img src="https://static.mothership.sg/1/2023/08/wa-button.png" alt="Whatsapp" width="700" height="73" class="aligncenter wp-image-872230" /></a></p><p>A woman said she and her parents were left vomiting in disgust after allegedly finding a cockroach in a cup of soybean milk from Alley Wei.</p><p>The alleged incident happened at the Taiwanese restaurant's Tampines Mall outlet around 2:40pm on Jul. 20.</p>
<p>In a <a href="https://www.facebook.com/story.php?story_fbid=27687809887549835&amp;id=100002425871177&amp;mibextid=wwXIfr&amp;rdid=qJkf2KAIG2IeGZ6o#" target="_blank" rel="noopener noreferrer">Facebook post</a> uploaded on the night of Jul. 25, Rhonda Tay recounted allegedly discovering the insect in her drink several days earlier.</p><p><iframe width="500" height="689" style="border: none; overflow: hidden;" src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fhonda.type.r.85%2Fposts%2Fpfbid02tD1ikFfNKV5q7s9vrp6GfRDkM3yqLynDAUUnA7NLZvnPyqqAZm85mz4YqPf7kyRUl&amp;show_text=true&amp;width=500" scrolling="no" frameborder="0" allowfullscreen="allowfullscreen" allow="autoplay; clipboard-write; encrypted-media; picture-in-picture; web-share"></iframe></p><p>In response to <em>Mothership’s</em> queries on the incident a spokesperson for Alley Wei said that they "[acknowledged] receipt of the feedback that has been posted online".</p><p>The spokesperson also said that they were aware that the customer had indicated she would post about the incident online if they did not "accede to her request for a public social media apology".</p><p><h2>The alleged incident</h2></p><p>On Jul. 20, Tay visited Alley Wei's Tampines Mall outlet to buy three cups of soybean milk for herself and her parents.</p><p>The family had been at the mall for a traditional Chinese medicine appointment and had the beverages at the nearby clinic.</p><p>Tay noted in her Facebook post that her parents do not usually remove the lids from their cups.</p><p>She, however, said that she habitually removes cup lids before drinking.</p><p>Tay's parents soon finished their drinks.</p><p>Just as Tay was about to finish her drink, she allegedly spotted what appeared to be a baby cockroach at the bottom of her cup.</p><p>The 42-year-old later shared a photo of the insect in her Facebook post.</p><p><figure id="attachment" aria-describedby="caption-attachment" style="width: 665px" class="wp-caption aligncenter">
  <figcaption id="caption-attachment-468423" class="wp-caption-text">
    <img src="https://static.mothership.sg/1/2026/07/754960504_27687806964216794_3309414631544795981_n.jpg" alt="" width="665" height="740" class=" wp-image-1162163" /> Image via Riley Rhonda Tay/Facebook
  </figcaption>
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</p><p>The alleged discovery led her parents to wonder how many cockroaches they might have unknowingly consumed, Tay said.</p><p>The family decided to proceed with their TCM treatment before returning to the restaurant at around 5:50pm.</p><p>According to Tay, they approached the cashier at Alley Wei and "dug out the baby cockroach in front of her".</p><p><figure id="attachment" aria-describedby="caption-attachment" style="width: 669px" class="wp-caption aligncenter">
  <figcaption id="caption-attachment-468423" class="wp-caption-text">
    <img src="https://static.mothership.sg/1/2026/07/756339073_27687806174216873_8600310603600975380_n.jpg" alt="" width="669" height="1139" class=" wp-image-1162168" /> Image via Riley Rhonda Tay/Facebook
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</p><p>Tay claimed the cashier apologised and offered both a refund and a replacement drink, repeating the offer four times. She said she declined.</p><p>She added that while she understood frontline staff might not be "[trained] to communicate", she believed it was simple logic to immediately discard the allegedly contaminated food.</p><p>The issue was apparently raised to a supervisor, before a management executive was later involved.</p><p><h2><strong>24 hours to respond</strong></h2></p><p><a href="https://www.facebook.com/honda.type.r.85/posts/pfbid02tD1ikFfNKV5q7s9vrp6GfRDkM3yqLynDAUUnA7NLZvnPyqqAZm85mz4YqPf7kyRUl" target="_blank" rel="noopener noreferrer">In the Facebook post,</a> Tay shared that she had rejected the outlet's alleged attempts to offer monetary compensation.</p><p>Instead, she apparently told staff that both she and her parents wanted a public apology across the company's social media platforms.</p><p>According to Tay, two members of the company's management team apparently contacted her, one claiming to be a supervisor and the other a management executive.</p><p>Tay also shared what she claims are messages exchanged between them.</p><p><img src="https://static.mothership.sg/1/2026/07/752524687_27687807427550081_6783810443053468796_n.jpg" alt="" width="691" height="1482" class="alignnone wp-image-1162199" /></p><p><img src="https://static.mothership.sg/1/2026/07/753924770_27687807884216702_2481892371191246697_n.jpg" alt="" width="735" height="1576" class=" wp-image-1162200" /></p><p><figure id="attachment" aria-describedby="caption-attachment" style="width: 737px" class="wp-caption aligncenter">
  <figcaption id="caption-attachment-468423" class="wp-caption-text">
    <img src="https://static.mothership.sg/1/2026/07/753904845_27687808697549954_2210561841296717249_n.jpg" alt="" width="737" height="1580" class=" wp-image-1162208" /> Images via Riley Rhonda Tay/Facebook
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</p><p>In the screenshots posted on Facebook, Tay wrote that she had submitted feedback to the Singapore Food Agency (SFA).</p><p>She also gave the outlet a 24-hour deadline to issue a public apology.</p><p>Tay told <em>Mothership</em> that she also repeatedly informed management during a call that she would not accept any refunds or private verbal apologies.</p><p><img src="https://static.mothership.sg/1/2026/07/756609949_27687809160883241_7050986257882573971_n.jpg" alt="" width="649" height="1391" class="alignnone wp-image-1162201" /></p><p><figure id="attachment" aria-describedby="caption-attachment" style="width: 654px" class="wp-caption aligncenter">
  <figcaption id="caption-attachment-468423" class="wp-caption-text">
    <img src="https://static.mothership.sg/1/2026/07/752488731_27687809567549867_6989372470245085109_n.jpg" alt="" width="654" height="1403" class=" wp-image-1162204" /> Images via Riley Rhonda Tay/Facebook
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</p><p>Tay also told <em>Mothership</em> that she had waited five days for the company to act, but was allegedly ignored.</p><p>She added that nobody had contacted her since Jul. 20.</p><p>Tay also told <em>Mothership</em> that both she and her parents vomited "for a good four days" due to what she described as mental disgust and “phobia”, rather than potential food poisoning.</p><p>She added that they did not seek medical attention for food poisoning, but that she was monitoring her parents' condition.</p><p><h2>Alley Wei’s response</h2></p><p>The spokesperson told <em>Mothership</em> that, as the beverage was purchased as a takeaway item and approximately three hours had elapsed before it was returned, they were unable to determine with certainty whether the "foreign object" came from their establishment.</p><p><blockquote><p>"With regard to the foreign object found in the drink, as the beverage was purchased as a takeaway item and approximately three hours had elapsed before it was returned to us, we are unfortunately unable to conclusively determine whether the foreign object originated from our establishment.</p><p>We do monthly pest controls and do cleanings diligently and frequently. As such, while we take the customer’s feedback seriously and have conducted the necessary internal checks, we are unable to verify the source of the foreign object with certainty."</p></blockquote></p><p>The spokesperson also told <em>Mothership</em> that they personally spoke with the customer over the phone to better understand her concerns before the matter was escalated publicly.</p><p>During the conversation, according to the spokesperson, the customer repeatedly emphasised that her primary issue was with what "she perceived" to be the rude attitude of their kitchen staff during the interaction.</p><p>After conducting an internal review and discussions with the staff involved, Alley Wei reportedly concluded that the staff did not intend to be rude or dismissive.</p><p>The spokesperson added:</p><p><blockquote><p>"They attempted to address the customer’s concerns by offering several forms of resolution, including replacing the item and other proposed remedies. However, these were repeatedly declined by the customer.</p><p>As the available options continued to be rejected, the staff eventually asked the customer how she would like the matter to be resolved, in an effort to understand what outcome she was seeking.</p><p>We believe this may unfortunately have been perceived by the customer as being rude, when the staff’s intention was to find a resolution that would be acceptable to her".</p></blockquote></p><p>According to the spokesperson, Alley Wei had offered the customer a full refund and compensation in an effort to resolve the matter amicably.</p><p>The spokesperson also said they suggested arranging for the staff involved to apologise to the customer in person, as they understood that her main concern was the interaction with their staff.</p><p>Both offers were apparently declined.</p><p>According to the spokesperson, issuing a public statement, as requested by the customer, was not something they believed to be appropriate or proportionate.</p><p><blockquote><p>"[The] customer maintained that the only acceptable resolution would be for our company to publish a public apology on our social media platforms.</p><p>While we fully acknowledge the importance of taking responsibility for any service lapse and have apologised sincerely to the customer, issuing a public statement on our social media for an isolated customer complaint is not a course of action that we believe is appropriate or proportionate from a professional and corporate standpoint".</p></blockquote></p><p>The spokesperson told <em>Mothership</em> that they have since counselled the staff involved and reinforced the importance of maintaining professionalism and appropriate customer service standards at all times.</p><p>They have also reportedly reminded their team to handle customer concerns with empathy and courtesy, regardless of the circumstances.</p><p>The spokesperson said:</p><p><blockquote><p>"Given that the customer has already chosen to publicise the matter despite our attempts to resolve it privately, our recommendation would be to allow the situation to subside naturally unless there are any further developments requiring our attention".</p></blockquote></p><p><h2><strong>SFA statement </strong></h2></p><p>In response to <em>Mothership</em> queries on the incident, the Singapore Food Agency (SFA) said that they are looking into the matter.</p><p>SFA added that as part of the enquiry and gathering of evidence, they may engage the feedback provider for more details and will not hesitate to take enforcement action if sufficient evidence has been obtained.</p><p><blockquote><p>"Food safety is a joint responsibility. While SFA puts in place and enforces the regulatory measures, food operators must play their part by adhering to good food hygiene and preparation practices. Food operators should also ensure their premises are clean and well-maintained. Members of the public who have concerns about food safety practices by food operators should report to SFA via the <a href="https://form.gov.sg/67e608efd074db05ac912b79" target="_blank" rel="noopener noreferrer">online feedback form.</a>"</p></blockquote></p></p> ]]>
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