We've all gotten meals that might not meet our expectations.

Depending on the transgressions, we mostly chalk it up to bad luck and move on.

Of course, the reaction depends mainly on the situation, say if you were to supposedly get some rotten meat, chances are you might want some action taken from the store that sold you the meat.

That was the situation that faced Shakilah Ibrahim.

She had gotten some crab delivered from Pink Apron Lab, but realised something was not right with the crab.

That realisation lead to this quite depressing chain of Facebook messages.

The whole convo follows 4 phases. Cordiality, Negotiation, Acceleration, and Public awareness.

Cordiality

The conversation started well:

Keep in mind the store owner's initial response, specifically refusing to believe the claim that the crab was rotten, standing by how fresh the crab was.

Now, the conversation moves onto the second phase, negotiation.

Negotiation

This is a brief summary of how the negotiations looked like.

Apron lab: Give another set of crab that you can collect in 20 minutes.

Shakilah: Full refund.

Apron Lab: 50% refund.

Shakilah: Full refund.

Apron Lab: Give you one live crab so you can cook yourself.

No, seriously, they offered that alternative.

Which, Shakilah, who was literally in an office, pointed out the flaws with that refund policy.

In the end, these were the 3 options that Apron Lab offered.

In a bid to show how rotten the crabs were, Shakilah explained what could have happened to her if she had ingested crab.

Apron Lab's defence was that they did not know whether the crab was indeed rotten, a quandry Shakilah had a solution for.

She would pay for their cab fare there to come inspect the rotten crab.

Apron Lab declined, giving this compromise instead.

Which was Apron Lab's initial offer, making this a really weird compromise.

Regardless, Shakilah finally relented, agreeing to a 50% refund.

Done right?

Nope.

Acceleration

See, settling the payment was apparently only half the battle won. Payment method, and carrying out that payment took up a substantial amount of their conversation as well.

Even after giving the handphone number, the transfer didn't go through as expected.

Then apparently, it was a shared account?

Public awareness

Finally when all else failed, she took it to the public forum.

According to her, the transfer still hasn't been made after 2 days.

We've reached out to Apron Lab for comment, and will update this story when they reply.

*Update*

Pink Apronlab clarified that they did not receive our message at the time of publishing.

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