Scoot is a regional budget airline.

And like with most budget airlines, their services are stripped down to keep ticket prices low.

As such, most people wouldn't expect too much from add-ons like their on-flight meals.

Facebook user, Candy, however felt otherwise.

She had ordered the Nasi Lemak with Chicken and Fish Tofu.

This was what she got.

Here is her Facebook message to Scoot.

Trigger

Now, there are a thousand complaints like this floating around, so why focus on this specific complaint.

Well, no one really was.

For nearly a day after the Facebook complaint, there appeared to be only 1 comment on the complaint.

And it was actually defending Scoot.

For all intents and purposes, this seemed to have been over and done with.

But then, Scoot decided to reply.

Now, whatever you feel about Scoot's reply, one thing is indisputable, this was the post that launched a thousand comments.

2 camps

The comments that followed Scoot's reply mainly fell into 2 camps.

Those who felt as if the reply was a funny riposte to a non-issue, and those who considered it highly unprofessional.

Airplane food sucks camp

The general consensus within the first camp was that all airplane food kinda sucks.

And perhaps it was this general mentality that lead to the original complaint getting little to no traction.

But, that is a hypothetical, what is true is that Scoot replied, and this directly lead to the 2nd camp being formed.

Unprofessional camp

The 2nd camp took offense to what they perceived as Scoot being flippant in their reply.

Their main gripe appeared to be that while airplane food might not be the best thing in the world, Scoot appeared to show little remorse when confronted with that dearth in quality.

Wendy's

Now this phenomenon of companies seemingly being sarcastic, or combative towards complaints is not necessarily a new one.

The most recent example is Wendy's roasting people on Twitter.

Here's an example.

Burn.

And some picked up on that influence.

We'll leave it to you to decide if Scoot pulled it off.

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