Five-star hotel Marina Bay Sands (MBS) will not be honouring customers' bookings of their deluxe rooms that were priced at S$62.70 a night, according to Channel News Asia.

The reason for the mispricing was due to an error, the hotel said, which they are investigating.

One customer who CNA spoke to, made a seven-day booking from March 31 to April 7, 2017, and paid just S$516.70, including taxes.

He even received a confirmation shortly after booking the room on the hotel's website.

However, the hotel emailed him a week later to say that there had been an error and would not proceed with the reservation at the rate he booked at.

He could still keep the reservation if he agreed to pay the full price of S$450 per night and was offered S$100 off the total bill as a goodwill gesture if he took up the offer, which he eventually allowed to lapse after a week.

The customer said he would be taking the issue up with the Consumers Association of Singapore (CASE).

Low prices were flagged on other hotel booking sites

The unusually low prices on the MBS website had been picked up by some online sites that scrape hotel rates and had been labelled a "mis-price", but still urged customers to book it anyways while providing the caveat that the hotel could choose not to honour the deal.

The low rates appeared for that particular week from March 31 to April 7 next year.

Based on MBS's Facebook page, it appears plenty of people did as there has a slew of one-star ratings complaining about the hotel not honouring the booking since Monday, Dec. 5.

A common thread among the complaints is that the hotel should bear the brunt of their own error and not renege on a done deal, while others pointed out that the hotel took a week to get back to them personally when it should have done so earlier.

CASE has urged the hotel and the parties affected to come to a deal amicably, according to CNA.

Top photo via Pixabay

If you like what you read, follow us on Facebook and Twitter to get the latest updates.