It is the customer service officer's worst nightmare.

A journalist calling your company telephone line in the middle of a crisis to request for more information and clarifications.

At least the journalist identifies himself or herself and inform you the nature of his/her questioning.

But what if the caller is a troll who does not play by the rules?

The Sports Hub came under intense scrutiny lately, with many in the football fraternity criticizing the poor state of its football pitch.

Sport Singapore (SportSG), the governing body for Singapore sports, also warned Sports Hub that it will not pay them until the football pitch is of a certain international sporting standard.

Trust Sgag to prank call the Singapore Sports Hub to get their reactions about their own football pitch.

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During the prank call, the earnest customer service officer tried his best to reply to Sgag's queries about the stadium's seating capacity.

But he did not stop at one answer.

The customer officer continued to describe how the stadium can be configured into different seating modes - football, rugby or cricket.

A reaction so instinctive and natural, it reminded you of a hospitality staff showing you the different function rooms in a hotel with varying seating capacities.

But the Sports hub is our national sports stadium, not a stadium for concerts or a mere event venue for hire.

May this prank call from Sgag be a wake-up call for Sports hub, in terms of how they think and operate.

Top photo from Sgag.

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